• If a product is not to your liking we offer a 100% refund of the product value, does not apply to OFFERS
• Time: We have a 7-day return and exchange policy, starting from the day the item was received.

• Local orders take 1-3 business days to deliver and we ship within 2 business days.

Simply add as many items as you like to your shopping cart while browsing our store. Once you're ready to continue with your order, go to your cart and click "Checkout." Follow the instructions, provide us with your delivery information, and select your payment method. We'll ship your package within 1 business day.

Our support team is always happy to guide you through any steps!

• We accept secure payments for local and international customers via credit cards and debit cards.
• Credit or debit cards
• Addi
• We also accept offline payments via Nequi, Daviplata, or direct bank deposits into our Colombian bank accounts.

Please note that an additional exchange fee may apply if your currency is not COP or Colombian Peso.

International taxes may apply depending on your country's tax policy.

Customs duties are calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can find the applicable rate in the TARIC database for the EU and the import calculator for the US.

• The customs value is composed of:
• the price paid for the goods,
• the cost of insurance,
• the shipping cost.