Q&Q A01A-003PY Elegant Men's Steel Watch

• We ship to all of Colombia, no matter where you are. Once you confirm your purchase, you will receive your order within 1 to 3 business days.

• Plus, if your purchase is over $150,000, shipping is on us! We want you to enjoy your jewelry without any worries.

• If you don't like the product, we offer a 100% refund (does not apply to sale items). Products must be unopened, unused, and undamaged, and must include proof of purchase.

• How to initiate a return
  Send an email to brilloencanto@outlook.com with the subject line "Returns" and include your order number, name, and the reason for the return. We'll send you detailed instructions on where to send the product.

• Return shipping costs
  The customer is responsible for return shipping costs. We recommend obtaining proof of shipment to avoid issues with lost packages.

At Brillo Encanto, we offer a 1-year warranty that covers:

• Problems with the clock mechanism.
• Manufacturing defects.
• Battery.

Conditions:

• It does not cover damage due to misuse, impacts or unauthorized repairs.
• Proof of purchase must be presented.

For more information or to claim your warranty, please contact us through our customer service channels.

• Once we receive and review the returned product, we will send you an email confirming the status of your refund. If approved, the refund will automatically be credited to your credit card or original method of payment.

Have any questions? Write to us! We're here to help.

• Credit or debit cards
• Addi
• We also accept offline payments via Nequi, Daviplata, or direct bank deposits into our Colombian bank accounts.

Please note that an additional exchange fee may apply if your currency is not COP or Colombian Peso.